"Talent is cheaper than table salt. What separates the talented individual from the successful one is a lot of hard work." Perhaps someone at the FA should paint this Stephen King quote onto the walls of the 'HOME' changing rooms at Wembley.

It's been refreshing and entertaining to watch those teams at this year's European Championships that have impressed us with their positive attitudes, their superb work ethic and their hunger to perform; you can see how much this has been appreciated by their own supporters who must be proud of their respective teams whether they have already exited the tournament or continue to compete.

The effects of having a positive work ethic can never be underestimated (unless you're the England football manager of course), particularly in the workplace. You can improve the office environment, work on the cognitive needs and get the best coffee machine money can buy, but if your staff are not 100% committed to providing the best client experience possible then it will ultimately have a negative effect on your business results. It was Warren Buffet who said "it takes 20 years to build a reputation and 5 minutes to ruin it" and there's a person who knows a thing or two about doing well!

So that's why we care so much about our reputation with our clients at Mortgage Business. We never knowingly take them for granted, we work hard to support them and assist them in their decision making process. We work with them to process their transaction through to completion and when it's done we ask them if there is anything we could improve on. We do this because we appreciate them, and without them our business would be made much more difficult. We DO have very talented people working for our company, but fortunately they are also people with an inbuilt desire to work tirelessly to ensure the best possible client outcome, which, it seems, is the ultimate combination for ongoing success. If you'd like to see this in action then please feel free to make contact with us, in the meantime, I'm off to buy everyone an Icelandic football shirt.........................#ISL